Refund Policy
Effective date: 1 January 2025
Overview
This policy applies to on-site ledger services booked with Desktop Havenpath Co., Ltd. Website content is free; refunds relate to paid visits and materials.
Deposit and confirmation
A 30% deposit confirms your scheduled visit date. The balance is due on the day of service by bank transfer or corporate card.
Full refund
You receive a full deposit refund when:
- We cancel due to practitioner illness or unforeseen office closure
- You cancel at least five full business days before the scheduled visit
- We determine before materials preparation that the scope is outside our service area and we cannot refer you
Partial refund
If you cancel three to four business days before the visit, we refund 50% of the deposit. Materials already printed with your office code are deducted from the refund if they cannot be reused.
If we complete a visit early by mutual agreement, we may credit unused time toward a future quarterly visit or refund a proportional amount.
Non-refundable items
- Deposits when cancellation occurs fewer than three business days before the visit
- Custom printed ledger books and sticker sheets prepared with your office code after deposit
- Travel surcharges for visits already commenced
- No-show appointments without prior notice
Rescheduling
One free reschedule is permitted if requested at least three business days ahead. Additional reschedules may incur a ₩40,000 administrative fee.
Work already started
If a visit begins and you terminate it without our fault, fees for time spent and materials used are non-refundable.
Service quality concerns
If you believe a visit did not match the agreed scope, email hello@desktop-havenpath.click within seven days with specifics. We will review ledger deliverables and offer a corrective visit or partial refund where appropriate.
Refund method and timing
Approved refunds return to the original payment method within fourteen business days.
Cancellations by us
Weather or building access failures may require rescheduling. We offer the next available date or a full deposit refund.
Contact for refund requests
Desktop Havenpath Co., Ltd.
Office 7, 74 Test-gil, Guro-gu, Seoul 00000
Email: hello@desktop-havenpath.click
Phone: +82 2 0000 8708
Include booking date, service type, and reason for the request.